This Shipping Policy outlines the shipping terms and conditions for Phantom Bar vape products, which are operated and sold by Phantom Bar. By placing an order for our products, you agree to comply with this Policy. If you do not agree with any part of this Policy, please refrain from placing an order.

01. Shipping Locations:

We offer shipping services within Canada only. We do not currently ship internationally.

02. Shipping Methods and Costs:

We utilize reputable third-party shipping providers to ensure reliable and timely delivery of our products. The specific shipping methods available may vary depending on your location. Shipping costs will be calculated and displayed at checkout.

03. Order Processing Time:

We strive to process and ship orders as quickly as possible. Order processing typically takes 3-4 business days. Please note that processing times may be longer during peak seasons or promotional periods.

04. Delivery Timeframes:

The estimated delivery timeframes will vary depending on your location and the shipping method chosen. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

05. Order Tracking:

We provide you with a tracking number so you can track the progress of your shipment. Please note that tracking information may take up to 24 hours to be updated by the shipping provider.

06. Shipping Issues:

While we strive to ensure a smooth shipping process, we are not responsible for any delays, damages, or lost packages that may occur during transit. If you encounter any shipping issues, please contact the shipping provider directly for assistance.

07. Address Accuracy:

It is your responsibility to provide an accurate and complete shipping address when placing an order. We are not responsible for any delays or additional costs incurred due to incorrect or incomplete address information provided by the customer.

08. Customs and Import Duties:

You are responsible for any customs fees, import duties, or taxes that may apply to your order. These charges are determined by your country’s customs authorities and are separate from the shipping fees paid at checkout.

09. Fulfillment Errors:

If we make an error in fulfilling your order, such as sending the wrong product or incorrect quantity, please contact us immediately. We will work to resolve the issue and ensure that you receive the correct items as soon as possible.

By placing an order for Phantom Bar vape products, you acknowledge that you have read, understood, and agree to abide by this Shipping Policy.